Meditab Support

ENS Service Unavailable.

We apologize for the inconvenience, but we are currently having technical difficulties with ENS Clearing House to resolve an issue that may be causing some clients to experience problems with claims processing and eligibility checking. Thank you very much for patience.

IMS User Survey

Help Us Kick off the New Year with Your Most Valuable Feedback!

The IMS team is continuously seeking ways to improve your user experience. It is our mission to have the healthiest patients and healthiest practices in the industry. In order to help us facilitate this mission, please take a moment to complete a short survey describing your experience with IMS.

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5010 Claims hold at ENS

Recently we have seen that claims are being held WITHOUT NOTIFICATION by ENS for certain payers even though you may have cleared Level 1 and Level 2 acceptance.

The holds may be related to the 5010 changes.

Please have billing staff should contact ENS if have not received payments for claims in a timely manner.

They can also contact the top payers to ensure they have received the claims.

We have received a list of all payers for which claims are being held or being rejected from ENS. Please refer Document 1 and Document 2 which contains details.

Registration of IMS

Dear User,

You may get message "expiration of Registration in few days". For that please contact our Accounting Team via email at accounting@meditab.com or dial 510-686-8480. Thank you very much for patience.

Get ready for ANSI 5010

Submitting your Claims using ANSI 5010 format will be mandatory starting 1st Jan 2012. IMS software is ready for ANSI 5010.

In order for you to be ready for ANSI 5010 you will need to submit 5010 EDI Setup request on our website. We request you to fill-out an online form and submit your EDI setup request using following link http://forms.meditab.com/5010.

PS: Ignore, If you have already submitted.

Meaningful Use Readiness Program

In order to better assist with Meaningful Use qualification, Meditab has introduced our MU Readiness Program. The MU Readiness Program ensures that our clients maintain complete compliance of the Meaningful Use criteria.

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Lunch and learn webinars

We have made recent changes to our Live Support System. To help us serve you better, please enter your Customer ID and select an appropriate Problem Type from the pull-down menu. When finished, click "Next" to proceed.