Optum Termination

Dear IMS Customer,

On May 28, 2021, we notified you about the termination of Meditab Software, Inc. (“Meditab”) and Optum, Inc. (“Optum”)’s partnership. As a result of this change, your existing agreement with Optum will remain active during its remaining term. However, Optum will not renew your agreement going forward, which means that after its expiration you won’t be able to access and/or receive integrated clearinghouse services from Optum through Intelligent Medical Software (“IMS”).

For example, if the current term of your agreement with Optum ends on January 1, 2022, you will be able to submit your claims using Optum’s integrated services until such date. However, on January 2, 2022, you won’t be able to continue using Optum’s services. Therefore, you must be fully transitioned to Availity Revenue Cycle Management Clearinghouse (“Availity”) prior to such date in order to avoid any interruption in your claims processing.

Hence, since the transition process can take a considerable amount of time and effort, we recommend contacting your IMS Account Manager at least one hundred and twenty (120) days prior to the termination date of your agreement with Optum to begin your transition to Availity. Failing to do so might delay the setup and integration process and may cause interruptions in your claims processing.

Finally, please note that as of June 17, 2021, Meditab cannot provide you any support regarding Optum’s services, and you will need to contact Optum directly for any support related matter. You should have received specific support instructions from Optum explaining what you need to do in case any support is needed, including how to raise a ticket and Optum’s support team contact information.

If you have any questions, please feel free to reach out to your IMS Account Manager at am@meditab.com.

We thank you for your continued trust in IMS.

Sincerely,

IMS Support Team